A ”call to arms to make things better”: Martin Belam on ”Stupid bloody system!”

Publicerad 30 september 2012 | Inga kommentarer ännu

Martin Belam at Currybetdotnet has a nice and thoughtful review of my talk at EuroIA:

”Jonas had a significant point to make about traditional user testing though. It is based around testing consumer products, where watching a few people for an hour each is good enough. Jonas doesn’t think that cuts it in the workplace – he suggested that whole teams need to watch someone do their job for two whole days before they can design for them.

I certainly agree that it is difficult to design work systems, even when you have done observation. I designed the Guardian moderation system based on observations of the moderators at work, and tried to incorporate some of the workarounds they had developed using Google Docs into the system. Within a few weeks of launch, they had to develop more workarounds, because I hadn’t captured everything they needed to do in all of their working days and hours.”
“‘Stupid bloody system!’: Bad IA in the workplace” – Jonas Söderström at EuroIA,

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